If you are an existing participant enrolled in North Marin Community Services’ Case Management Services, please contact your Case Manager.

If you are new to North Marin Community Services’ Case Management Services, please click HERE to start the enrollment process or call 415-897-4147 ext 0.


Si usted es un participante ya inscrito en los Servicios de administración de casos de North Marin Community Services, comuníquese con su Administradora de casos.

Si usted busca los Servicios de administración de casos de North Marin Community Services por primera vez haga click aquí para completar nuestra Inscripción de Servicios de Apoyo Comunitario o llame al 415-8974147 ext 0.

Read about Thriving Family Initiative.

Meet Our Client Advocates

North Marin Community Services offers immediate support if you are an individual, a family, senior, low-income or in a crisis, and long-term support to help you live more successfully in the future. Our Client Advocate Case Managers want to help you learn about what resources are available to support you and/or your family and help you gain the strength you need to confidently move forward with your own goals to succeed at home, at school, at work and in our community.

All our program staff members are bilingual in English and Spanish. There are no fees for our services.

Case Management Support

To schedule an appointment, please call 415-897-4147 ext 0

“I feel very passionate about helping people!”

Meet Aurora Tovar, Case Manager & Immigration Specialist


Originally from Peru, Aurora immigrated here more than 20 years ago with a professional background in insurance for the public sector.

She worked as a case manager at the Novato Human Needs Center for nearly ten years, and now at North Marin Community Services.  She specializes in helping new clients learn about community resources, helping immigrant families and supporting families through our Thriving Families Program.  She has helped new Americans in previous positions at the Parent Services Project, First Five of Marin, Marin County Health & Human Services (West Marin) and through her work in the mortgage industry. She has worked more than 10 years as a library assistant for the Pickleweed Library in San RafaelOn Saturdays, she assists residents at Pickleweed Library in San Rafael.

“It feels good to help people – this is what I love to do. I really can’t imagine not doing it!

Meet Ana Rivera, Senior Case Manager


Ana Rivera is grateful that she has had the opportunity to support low-income families at Novato Human Needs Center for more than 35 years & now at North Marin Community Services.

Ana immigrated here from El Salvador when she was just 21 years old.  Although there were no English as a Second Language (ESL) classes available in Marin at that time, she learned English at the College of Marin while pursuing an Associate degree and bilingual education certification.


“I love being a case manager because I can support a client as they regain their footing and contributing to their success.”

Meet Alicia Yepez, Bilingual Case Manager


Alicia Yepez joined North Marin Community Services in 2013, and in her time with NMCS she has worn many hats. In addition to serving as the Administrative Coordinator at our Wilson Ave. building, she has served on the Diversity, Equity & Inclusion Committee, volunteered as a Promotora for the past six years, and has completed LEO Leadership training. Alicia was first introduced to NMCS when she moved with her family to the US and received support from the Novato Human Needs Center. As the newest addition to the Case Management team, Alicia is excited to take on the role of Bilingual Case Manager. She looks forward to providing the same high-quality service that her family received years ago. Alicia has two teenagers of her own, NMCS after-school program graduates who are very grateful to have had the opportunity to mentored by a team of caring and experienced staff.

“I see many people struggling in very difficult situations. I am happy when I see people learn to advocate for themselves and their children”

Meet Isaura Resendiz, Intensive Care Coordination Manager


Isaura graduated from the University of Mexico with a degree in Social Work and immigrated here to join her older brother who lived in Novato for many years and had helped her with her college tuition.

She first went to the Novato Human Needs Center to learn English in an ESL class in the evening and also traveled by bus to learn English at the College of Marin during the day, while she earned money as a nanny and worked the night shift in a nursing home.  After her English improved, she returned to the Novato Human Needs Center to talk with an employment counselor, and landed her first job in her field at NHNC as a case manager.  She has excelled in that position for nearly 20 years, and continues with North Marin Community Servces.  Isaura has also done contract work for the County’s Children & Family Services and recently became certified as a Visitation Supervisor through Marin County’s Superior Court.

“My passion has been to work with the community, to guide, support and give every individual who comes in a sense of hope!”

Meet Liliana Palu, Community Support Services Manager


Liliana comes to North Marin Community Services with experience in the non-profit sector working with Big Brothers Big Sisters of the North bay, followed by transitioning into a Staffing Consultant role with AppleOne Employment Agency and experience within Administrative Support. Serving in an array of roles; from intake, case management, recruitment, administrative and management, Liliana has been a strong support for the community and organizations.
Graduating from Sonoma State University in 2008 with a Bachelor’s Degree in Sociology, Liliana knew her future roles would involve directly working with the community. Returning to an organization which directly supports youth, adults and families has been a place where she feels most comfortable and passionate. Now, as a mother of 3 young school aged children, Liliana sees the importance of community support for all and looks forward to working with the team to grow in this new role.