Meet Our Client Advocates
North Marin Community Services offers immediate support if you are low-income or in a crisis, and long-term support to help you live more successfully in the future. Our Client Advocate Case Managers want to help you learn about what resources are available to support you and/or your family and help you gain the strength you need to confidently move forward with your own goals to succeed at home, at school, at work and in our community.
All our program staff members are bilingual in English and Spanish. There are no fees for our services.
Case Management Support
Our receptionist and will greet you in person or by phone to assist you with scheduling an appointment with one of our client advocate case managers, including Aurora Tovar, Ana Rivera and Isaura Resendiz.
Client Service Hours
Monday – Thursday
9:30 – 11:30 am
1:00 – 4:00 pm
Closed for Services on Fridays
“I feel very passionate about helping people!”
Meet Aurora Tovar, Case Manager & Immigration Specialist
Originally from Peru, Aurora immigrated here more than 20 years ago with a professional background in insurance for the public sector.
She worked as a case manager at the Novato Human Needs Center for nearly ten years, and now at North Marin Community Services. She specializes in helping new clients learn about community resources, helping immigrant families and supporting families through our Thriving Families Program. She has helped new Americans in previous positions at the Parent Services Project, First Five of Marin, Marin County Health & Human Services (West Marin) and through her work in the mortgage industry. She has worked more than 10 years as a library assistant for the Pickleweed Library in San Rafael. On Saturdays, she assists residents at Pickleweed Library in San Rafael.
Aurora studied business, accounting and administration in Peru and at the College of Marin. She is a graduate of the Marin Grassroots Leadership Network’s Leadership Program and has been recognized for her achievements by Marin County and California Assembly officials. Aurora recently became a Certified Notary Public.
Aurora lives in the Hamilton area of Novato with her husband and daughter’s family, loves to travel, and is very active in her church community.
“It feels good to help people – this is what I love to do. I really can’t imagine not doing it!
Meet Ana Rivera, Senior Case Manager
Ana Rivera is grateful that she has had the opportunity to support low-income families at Novato Human Needs Center for more than 35 years & now at North Marin Community Services.
Ana immigrated here from El Salvador when she was just 21 years old. Although there were no English as a Second Language (ESL) classes available in Marin at that time, she learned English at the College of Marin while pursuing an Associate degree and bilingual education certification.
Initially, she inspired others with her own experiences and education as part of the community outreach program of Family Service Agency that was housed at NHNC. She expanded that program’s support from serving 18 families to 80 families in only three months. Ana also served for over 30 years in the US Army Reserves (91st Division). Her high level of energy and determination has helped her balance military service, community work and commitment to her family.
Today, Ana specializes in providing support to families through our Thriving Families and Amigos de La Family programs. She lives with her husband in Petaluma and is very proud of her two adult children and perfect grandchildren.
“I see many people struggling in very difficult situations. I am happy when I see people learn to advocate for themselves and their children”
Meet Isaura Resendiz, Senior Case Manager
Isaura graduated from the University of Mexico with a degree in Social Work and immigrated here to join her older brother who lived in Novato for many years and had helped her with her college tuition.
She first went to the Novato Human Needs Center to learn English in an ESL class in the evening and also traveled by bus to learn English at the College of Marin during the day, while she earned money as a nanny and worked the night shift in a nursing home. After her English improved, she returned to the Novato Human Needs Center to talk with an employment counselor, and landed her first job in her field at NHNC as a case manager. She has excelled in that position for nearly 20 years, and continues with North Marin Community Servces. Isaura has also done contract work for the County’s Children & Family Services and recently became certified as a Visitation Supervisor through Marin County’s Superior Court.
At North Marin Community Services, she specializes in helping people who have experienced domestic violence, complicated crisis situations and also supports families through our Thriving Families and Amigos de La Family programs. Isaura lives with her husband and son in Novato and supports her two nieces. She enjoys cooking, baking and traveling with her family.